Refund policy
Return & Refund Policy
At WeDoGourmet, we’re committed to delivering gourmet products in excellent condition and ensuring our customers are satisfied with every order.
Satisfaction Guarantee
If your order arrives damaged or the product is not as described, we’ll work with you to make it right — whether that means a replacement, store credit, or a refund.
Damaged or Unsatisfactory Items
• Notify us within 7 days of delivery at customerservice@wedogourmet.com.
• Include your order number, a brief description, and photos of the item and packaging.
• Keep perishable items refrigerated and do not discard anything until we provide next steps.
Return Eligibility
• Returns are accepted for non-perishable items only and must be unopened and in original condition.
• Perishable items (e.g., cheeses, meats, fresh imports) are not eligible for return unless they are damaged or spoiled upon arrival.
• All returns must be approved in advance by our team.
Return Window
• Return requests must be submitted within 7 days of delivery.
• Approved returns must be received within 14 days from the approval date.
Incorrect Address or Undeliverable Orders
• If an incorrect address is entered at checkout and the package is returned to us, we will issue a refund minus the original shipping cost and a 15% restocking fee.
• Perishable items that cannot be resold will not be refunded in this case.
• Please double-check your address and track your order once shipped.
Important Notes
We reserve the right to limit or deny refunds in the following cases:
• Repeated refund or return requests
• Late claims outside our return window
• Returns made without prior approval
• Abuse of our return policy
Contact Us
Questions or issues? Email us at:
customerservice@wedogourmet.com
We typically respond within 1 business day.